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Returns Policy

All customers are required to reach out to your local Best Buy store to discuss your return options, as well as required policies and procedures.   Customers may be subject to rental fees. No returns are authorized outside of Best Buy’s policies and procedures.  Each individual item may come with a different return policy and procedure.  BuyOnTrust does not authorize any cash or equivalent refund to customers, including but not limited to: credit cards, debit cards, cash cards, in-store credit, or bank accounts.  All items are expected to be returned in-full.  Failure to abide by these terms violates the terms of our agreement and may halt any further actions by BuyOnTrust. BuyOnTrust does not guarantee any lease adjustments based on refunds, sales, or any other promotions.  BuyOnTrust reserves the right to issue, and/or not issue, refunds or lease adjustments at our discretion.

*No exchanges

After completing a return customers are required to email: 

Subject lines for most efficient service: Return or Return and Cancellation

We appreciate your business, patience, and cooperation as we work to provide you top-quality customer service.

Cancelling Items

If you wish to cancel any item/s on your order, we require you to notify us first via email:

We recommend titling the email: Cancelling item/s

*Additional costs might be incurred by cancelling and/or re-ordering any item/s, and many lease providers require a minimum dollar value to be maintained on a lease.  This means you might be required to return all items on your lease, which could result in rental fees.  By speaking with us first we can help you understand the additional potential costs, if any, in order to enable you to make the best decision based on your financial circumstances. 


Customers assume responsibility for all items on their lease as soon as an item is shipped to home. BuyOnTrust is not responsible for items not received, lost, stolen, damaged, or any other issues.  

If any customer has an issue with a shipped item please email: and enter in the subject line: Shipped Item Issue

Customers are financially responsible for all items during pending investigations.  We appreciate your patience, business, and the opportunity to help with these matters, though we can offer no guarantees.

* This estimated payment is only an estimate. Not all applicants are approved or qualify for these terms. Actual terms will be in the lease agreement. Not available in MN, NJ, WI & WY.